why cafe / coffee shops go broke
We all visit coffee shops / cafes right? It amazes me how people who run such places can get it so wrong. eg: New owner of a place that used to be packed - ‘fresh cake’ was uncooked - mega plate with small serving and no decoration eg icing sugar dusting or a choc squiggle on the plate - asked for a spare plate to share desert “We don’t do that here” was the reply - to top it off hadn’t finished my coffee and it was removed - in other words ‘get out’ - there were only 6 customers in a 30 seat place.
‘Ive seen it many times before - they’ll be closing and they won’t know why.
Cocolat - Adelaide Airport
We got chatting with the staff who were amazingly friendly and ended up being given a complimentary pack of chocolates. WOW I thought!
A few days later we were back at the airport - 7 of us. Where did we go - straight to Chocolat - coffee and eats all round and we bought up on chocolate. All because one staff member treated us like human beings and not just ‘another order’.
Now that’s how to run a biz! I’m sure it doesn’t happen all the time but I’m certain we made up for any loss they would have made on the complimentary chocs.
